RAUCHBOHNE STORE POLICIES
SHIPPING and Costs
Order Preparation:
We work on your order within 24 hours of confirmation. Your coffee is roasted, smoked, and packaged . Please keep in mind that smoking process is a lengthy one that requires few hours.
Shipping: Orders are shipped within 24 hours after preparation via our trusted delivery partners.
Delivery Time: Depends on the delivery company and your location. You will receive tracking information once your order is dispatched.
Shipping costs within Netherlands:
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Free Shipping: For orders with addresses that falls within 3 Km from Amsterdam Centrum.
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DHL Service Point Pickup: € 3,97
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PostNL naar Servicepunt: € 6,60
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PostNL Thuislevering: € 6,85
Shipping costs within Europe:
Coming soon. We are currently working to fulfill orders outside Netherlands.
Urgent query related to your order?
For any questions about your order, please reach us at info@rauchebohne.com.
For urgent queries, please reach us through WhatsApp chat. You will also receive our telephone contact details in your order confirmation email.
RETURN
At RauchBohne, we want you to love every cup. If something’s not right, we’re here to help.
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14-Day Return Window:
You may cancel your order within 14 days of delivery, no questions asked.
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Product Condition:
Due to the nature of roasted coffee beans, we can only accept returns of unopened, sealed packages.
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Refunds:
If eligible, we’ll refund your full purchase amount including standard shipping costs.
Return shipping costs are paid by the customer.
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How to Return
Just email us at info@rauchbohne.com with your order number, or use our contact form. We’ll guide you through the process.
PRIVACY
We store any of your personal details only for the purpose of ordering, payment, and shipping, as well as for Newsletter subscription, if you requested that. You always have the right to delete all your data from our platform.
If you have any questions or concerns on this regard, please contact us at info@rauchbohne.com