RAUCHBOHANE STORE POLICYIES
SHIPPING
Order Preparation: Your coffee is roasted, smoked, and packaged within 24 hours of receiving your order.
Shipping: Orders are shipped within 24 hours after preparation via our trusted delivery partners.
Delivery Time: Depends on the delivery company and your location. You will receive tracking information once your order is dispatched.
For any questions about your shipment, contact us at info@rauchebohne.com.
RETURN POLICY
At RauchBohne, we want you to love every cup. If something’s not right, we’re here to help.
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14-Day Return Window:
You may cancel your order within 14 days of delivery, no questions asked.
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Product Condition:
Due to the nature of roasted coffee beans, we can only accept returns of unopened, sealed packages.
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Refunds:
If eligible, we’ll refund your full purchase amount including standard shipping costs.
Return shipping costs are paid by the customer.
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How to Return
Just email us at info@rauchbohne.com with your order number, or use our contact form. We’ll guide you through the process.
PRIVACY POLICY
We store any of your personal details only for the purpose of ordering, payment, and shipping, as well as for Newsletter subscription, if you requested that. You always have the right to delete all your data from our platform.
If you have any questions or concerns on this regard, please contact us at info@rauchbohne.com